We love our patients — and we want them to love the care they receive! Our goal is to make sure every one of our patients has a fantastic experience with Drs. Drake and Jacobson, and that each gets the results they really need. Whether it’s something as simple as a routine cleaning or as impactful as complete smile design, making our patients happy is what we’re here for. See what they have to say about our practice!
You can also read reviews from patients on our Facebook, Google and Yelp pages. If you would like to write your own review and share what you thought about your experience at our Idaho Falls, ID office, please visit our Review Us page.
“I have been to a few different dental offices and yours by far surpasses them all. Your people were VERY courteous and professional. The office staff made me feel comfortable and seemed genuinely interested in me. The dentists did a very thorough cleaning and check-up. Furthermore, I had never been offered a complimentary fluoride treatment which really goes to show Park West cares about the dental health of their patients. Needless to say I am a fan, you guys did a great job and I’ll be back for all my dental needs!”
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“When I went to Park West, I had better than great experience. All of my questions and concerns were answered and resolved. They explained what they were doing and why they were doing it. They taught me how to take better care of my teeth. Very proactive!! They were great with my son, he gets excited to go to the dentist.”
“Going to Park West was the best dental experience! The dentists and the assistants helped me feel comfortable and they gave a gift to me just for coming in!! The chairs had a soft material and cushion that was more comfortable than my recliner! I am actually looking forward to my next cleaning!”
“I was a little nervous to go into the dentist. I had concerns about my teeth and gums but I had no reason to be nervous! They were gentle during my cleaning and exam and they were sensitive with my feelings. They had an idea that I was a bit insecure but they explained how I could improve the health of my teeth and gums without making me feel bad about needing work done. They were only encouraging and helpful!”
“Last time I checked your office was not in my network but continue to use your services because of the high level of care and professionalism which I’m prepared to pay more for it. It is rare to meet true professionals of which your office is. Thank you for your good care.”
“I have never had such great customer service and care!! They even made sure that I had vaseline on my lips to keep them moisturized! They obviously care about the little things to keep their patients comfortable. I have referred all of my friends to go there and they love it there too.”
“I was impressed with the fact that old records were so readily available so the condition of my teeth at the visit could be compared with my initial visit 3 years ago… The assistants are very knowledgeable. Dr. Drake fixed my bottom permanent retainer, again, and I do appreciate that.”
“The hygienist is extremely gentle. I have really sensitive teeth and this is the only dentist that I leave and my mouth isn’t sore. You give really gentle care and I appreciate that. It is refreshing.”
“My experience was great! Everyone was easy-going and didn’t make me feel bad about the work I needed to get done. I really felt cared for.”
“Everyone was really personable with me. The dentist was extremely proactive; he has me on a plan to prevent decay. He told me things that I wish my previous dentists would have told me 15 years ago! It would have saved me a lot of root canals!”
“You guys do a great job making people feel really comfortable. The best I have seen..”
“After my treatment at Park West, my smile is brighter and I am getting more compliments on it more than I ever have before!”